Chatbots and virtual assistants
Automates customer service by interpreting user messages and responding according to configured rules and capabilities. It can connect with support channels and other tools, and look up or log information from the conversation. It interacts directly with people and hands off to a human when it can't resolve the query. It can carry out specific actions like logging data, sending notifications, or booking appointments, as defined.
Examples
Packages
Choose the package that best fits your project.
Essential
Chatbot with basic, predefined answers.
- Predefined answers and FAQs.
- One support channel — web or WhatsApp.
- Message customization based on your business.
- Integration with up to 2 external tools.
Pro
Assistant with a more complete conversation flow.
- AI-generated responses.
- Knowledge base with your business information.
- Understanding of queries phrased in natural language.
- Executes actions, like booking appointments or looking up data.
- Integration with up to 5 external tools.
Custom
Virtual assistant with advanced logic.
- AI-generated responses.
- Knowledge base with your business information.
- Support across multiple communication channels.
- Conversation management with context and custom flows.
- Integration with CRM, ERP, and internal systems (optional)
- Executes actions and operations according to your business rules.
Frequently asked questions
Is the chatbot limited to answering questions?
Not necessarily. Besides answering frequent questions, it can guide users and transfer the conversation to an agent when the query needs human attention.
What's the difference between a chatbot and a virtual assistant?
A chatbot usually focuses on answering specific questions and guiding users, while a virtual assistant can also carry out actions — like logging information, looking up data, or booking appointments — and understand natural language in a conversation.
How can my customers communicate with the chatbot or virtual assistant?
It can be enabled on channels like your website or WhatsApp, depending on the available tools and integrations. The channels are defined according to your business needs.