Web Maintenance and Support
Focused on keeping your sites and systems secure, running, and up to date as your needs change
Ask about this on WhatsAppWhen to choose this line
- Your site is already live and you need to keep it up to date.
- You want to add new features to a product that's already built.
- A feature on your site or system stopped working correctly.
- You need to adapt your site or system to changes that affect how it works.
Benefits
- Keep things running despite changes in external services.
- Have components that are up to date and compatible.
- Have a backup in case of unexpected situations.
- Add improvements without replacing the existing product.
- Extend the product's useful life over time.
- Reduce the risk of problems caused by a lack of prevention.
Deliverables
- Report with the diagnosis and the intervention applied, or the inquiries handled, as applicable.
- Report of tests or checks performed on what was modified, updated, or fixed.
- System with the changes, updates, fixes, or configurations applied.
- Corresponding source code or configuration files, when the intervention requires it.
- Documentation with instructions, technical notes, or recommendations related to the work performed.
- A warranty or follow-up period, according to the agreed conditions.
Guarantee
- Correct implementation of what was requested, in line with what was agreed or the identified problem.
- Correction of errors attributable to the work performed, within 30 days after delivery.
- Validation that the changes, updates, or fixes don't affect related functions.
- The warranty applies as long as the defect is related to what was delivered.
What we need from you
- 1Relevant information about the site or system.
- 2Access needed to carry out the work.
- 3Details of pending changes or issues detected.
- 4Availability to validate changes when needed.
Frequently asked questions
Can I hire maintenance for a site built by someone else?
Yes, it's possible to provide service for sites built by third parties, as long as it's possible to access and work on their components.
What happens if the problem was caused by an external change?
The problem will be reviewed to identify its cause and determine the adjustments needed to restore normal operation.
What if I need an urgent change or one outside business hours?
Urgent changes can be prioritized depending on the terms of the service purchased and availability. Whether any additional costs apply will be evaluated beforehand.
Do I only need to hire the service when I find an error?
No. You can also purchase any of our services on a regular, ongoing basis.
Does maintenance or support include design changes?
No. Maintenance focuses on functionality, security, and performance; design changes are quoted separately.
Does maintenance guarantee my site or system will never have problems?
No. Maintenance helps prevent and catch potential problems, but it can't guarantee that issues will never occur.